Real-time help?
Yes, really!

AHS members with a ShieldGold® or ShieldPlatinum® plan can access video chat in the new AHS app as a free member benefit. The AHS app is available to download for free from the Apple App Store and Google Play. The app will prompt you to add the property tied to your plan agreement to unlock all the app’s features. Once in the app, simply start a new request, select the issue you need help with, and choose Video Chat Now when prompted.

Video chat hours are from 6AM-9PM CST, 7 days/week. Subject to change.

No, all you need is the camera on your phone! The camera will allow the Expert to see what you’re seeing and help assess the issue. You’ll just want to make sure the area is clear of any debris so you can access it easily with your camera. If you have a toolbox or any tools handy, it’s a plus to have them within reach. If not, that’s okay too! Your Expert can help recommend any tools needed to make the repair.



Video chat feature available to AHS members with select plans. Video chat hours are from 6AM-9PM CST, 7 days/week. Subject to change.

If your covered item cannot be fixed using video chat, you can easily make a service request for in-person help (for the cost of your service fee) from a Pro in the app after the video chat. Your Expert will also share their notes with your assigned repair Pro, which in many cases may help speed up the repair process.

Video chat feature available to AHS members with select plans. Video chat hours are from 6AM-9PM CST, 7 days/week. Subject to change.

 New and existing AHS members with ShieldGold™, ShieldPlatinum™, ShieldPlus℠ or ShieldComplete℠ plans can access video chat in the AHS app for no additional cost. New members must wait until their plan agreement effective date to place a service request or video chat. Video chat hours are from 6AM-9PM CST, 7 days/week. Subject to change.

An Expert is a vetted professional that provides real-time home repair help over video chat. If you choose to place a service request for in-person help with covered items, we will assign an independent, qualified Pro from our network who can get the job done. See the plan agreement.for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply.

Video chat feature available to AHS members with select plans. Video chat hours are from 6AM-9PM CST, 7 days/week.

Video chat is currently available for covered items under your plan agreement. Video chat can be used to help assess or potentially repair the item in real time. However, if the item cannot be repaired via video chat, you can place a service request for in-person help for the cost of your service fee.

Video chat feature available to AHS members with select plans. **Video chat hours are from 6AM-9PM CST, 7 days/week. Subject to change.